- stuff that should be done
- idea that just came to your mind
- can be actionable - you put it into a project, add context, time needed, date, repeat
- you can delegate it to someone from your team
- if it should be done as soon as possible just mark it with a star and it will become your Next Action
- you can add a comment (simple text, file, checklist, picture, link, EN note, Dropbox file)
- Add file
- Add checklist
- Add Evernote note
- Add Dropbox file
- Add link
- if it's done, click the check mark and it will go to your complete actions list
- when it is no longer needed delete it
- if it becomes too big and requires several steps convert it to project
Adding a new task:
Click plus button at the bottom of the window, write its name and save.
Swift ways to add a task
Tasks can be created by email or by Twitter. Create your Nickname and PIN (Account settings) and you will be able to send tasks to your Nozbe account.
Message Title: Task_name #Project_Name # Context #Date etc.
Adding tasks via Twitter: send your direct messages (DM) to Nozbe. Set up your Twitter account in Nozbe's Settings and later type: "D nozbe My important task
What are Next Actions?
Next Actions is where you turn to actually start getting things done. This place is for collecting all your priority actions that need to be done next. You can choose which actions to put here - just click the star on a task to make it your next action. Some actions will be added automatically.
1 - This is the project that this Next Action belongs to
2 - Click this star to add/remove a task from Next Actions
According to GTD, next action should be the next physical action that will move your project forward. You can have multiple Next Actions in a project, but be careful not to add too many. Next Actions can be filtered, for example by context, to find the best tasks to do at a given time.
What becomes Next Actions automatically?
- A task with a due date set will become your Next Action at the moment it is due, if the person responsible is you, or unspecified.
- A task delegated to you by another user will become your Next Action instantly.
How much influence others have over our Next Actions?
If another user delegates a task to you, it will instantly appear in your Next Actions. This way you will never miss incoming tasks. Of course, you can always remove the tasks from your Next Actions - simply unstar it.
How to tag tasks to make them Next Actions?
When you input a task through the app or email, type#! or #priority after the task name to automatically add it to your Next Actions.
Per rules of Getting Things Done (David Allen) a project is anything that requires more then one step to complete. Thus even a complex action that has sub-steps is a project. Projects are also essentially your goals.
Create a project
To create a project please click projects tab found in the icon bar on the left. This will show you current project list
then to add a new project
click on the big plus icon at the lower bar.
Below you will find definitions of other icons located on lower bar of your project list
- is providing you with information on current count of active projects
- allows you for alphabetic sorting of you project list
- allows you to view and reactivate completed and archived projects
- shows you and allows you to filter project list by existing labels
- add project button In the screen above please also note two types of icons near your project name. They indicate number of active actions in given project and it’s sharing status. The simply folder one tells you that the project is not shared, whereas the person one indicates that there are other users invited to it.
Here is description of icons found within window for creating of a project
- enter project name here and hit enter to save
- use template to create a project from it
- set project details
Clicking on the gear icon will allow you to choose from:
- existing labels and
- colors for your project.
Icons - Top Bar
Within projects you will find several icons. At the top bar the following are located:
- tick - active to-dos
- paper clip - attachments section (includes Evernote, Dropbox and files/archives you have added to Nozbe)
- heart-beat - activities for the project viewed (who did what and when within this project)
- squared tick - archive of completed tasks for this project
Icons - Lower Bar
Lower bar view differs depending on your status within project. For all users it contains the following icons:
- Funnel - filtering by context, person to whom task is delegated
- Person - Inviting/removing member/view users sharing - in case of unshared project the icon is light grey with dark grey head on it. Once the project becomes shared the icon color invert causing its background to go dark grey and the head turn white. In the image above you can see the shared project icon
- Label - When there is not label added to the project the icon looks like in screen above. Once a label is added the icon background turns dark grey and name of attached label is displayed in white.
- Color - Click the grey dot to change the color of your project. Once changed the dot icon will also change color
Icons - Labels
The next icon on the bar is for labels. Please look at the screenshot to get to know how to add or choose a label to your project.
- click to open label menu (this is how the icon appears when there are no labels attached yet)
- click ‘new’ button to create a new one
- choose one of the existing labels by clicking on it
If you wish to remove a label that has been previously attached to your account:
- please note the change in icon. When a label is added to a project, the icon changes from the light grey version seen above to the dark grey and displays labels’ name
- click the green tick to remove the label from given project
If you wish to create a new label or edit current ones:
First you need to click on the “edit” button shown in the first screen related to labels. Once you do, you will have the following view. If you click on the ‘x’ button near the label name you will completely remove it form your records. Clicking on the “click to add label” will allow you to create a totally new one that will also be instantly added to the given project.
Icons - Project color
Color - Projects on your list can be colored for easier grouping or identification.
- click the grey dot icon (it can be of different color if you already have chosen one for given project)
- choose any from the menu that is displayed As result you project folder on the projects list will change color to the chosen one.
Icons - Project template
Template - if you wish to create a template out of the current project for later use/re-use
- click the briefcase icon
- type in the name of the template
- save Later you will be able to re-use it by clicking the same briefcase icon within creation of project as shown in
Icons - Exclusive Project Owner icons
Then there are icons exclusive to project owner. They appear on the lower bar right next to the ones available to anyone, but only the owner can see and use them.
Edit button - allows you to edit projects name. Clicking it will open a window (seen below) allowing you to change the name (b) of your project with a green save button (c) to the right or cancel the change (a).
Tick - allows to complete a project and move it to archive (owner exclusive)
- Trash - allows you to delete project owner exclusive
Icons - Project invitation
If you are project owner and wish to invite someone to it here is how to:
Click on the person icon (no.1) then click (no.2) invite button. Then type in the email of the person you wish to invite in the filed marked by no.3 and hit enter to confirm. No.4 shows you list of possible candidates whom you already have some other projects shared with. In such case a simple tick is enough to invite that person.
In case you wish to remove someone from a shared project
please click this green tick found near their name. No.1 icon is a variation of the no1. from the previous screen and it shows you that there are people in your project. The original light grey icon will only show if there is none else in your project but you aka the project is unshared.
Private vs. shared
Per default a project is owned by the person who created it. Until it is shared it is visible and accessible only to the owner. Once it is shared, regardless of account level applicable, it is visible only to those invited to it, who did accept their invitations. Here is how the inviting works.
Here you are able to see what has been done recently within given project and by whom.
Place where you can view completed actions for given project, also if need be re-open them.
Level of access
Owner/creator: is the only person who can invite or remove other users from the project. Only he can delete, finish/completed or edit it.
Other users can do all other things i.e. create and delegate actions, add attachments, delete or complete actions delegated to them. All users can view all the content of given project.
The place to capture all things which have to be done. All thoughts, ideas, tasks professional or private and all little or big things you have to get managed.
You will find your Inbox on the left side of Nozbe window.
Just click on it and you will change to the Inbox view.
To add your first Inbox task just click on the big plus button:
Now put here all the tasks you are thinking about. All to do's, tasks, ideas, everything that comes to your mind. This way you can fully focus on your next goal.
You can add your tasks on the top of your list. Choose whether you want to add them on the top or on the bottom of the list by clicking on our "magic arrow"
It's as simple as that.
Now you can start to manage all your stuff.
You can process your Inbox to zero by going through each and every item you have there and deciding what to do with it next.
Remember: your Inbox is not a place to store your stuff. You have to make sure to process this folder at least once a week and clean it up.
Managing projects and tasks
Per description provided in David Allen’s “Getting Things Done” contexts are used to categorize your tasks/actions by place, tools and other needed in order for their completing materials. One of the best examples is “phone” which can be a tool needed to complete task across many projects. Basic goal of contexts is to allow you to group actions and do them in groups unrelated to project, but related to used material, tool or place.
In the icon bar on the left you will be able to find the context menu.
Its content is very similar to the one found at projects list.
- provides you with information on sum of contexts you have in the system
- allows you to sort contexts alphabetically
- this icon can be inactive, and in such situation you will only see contexts currently in use; when it is active, it becomes highlighted in green and then the menu shows all available contexts regardless of their current status (used/un-used).
Icons within context
As it was the case with projects, if you click on one it will get highlighted in green and on the right you will see all the tasks with it displayed. At the bottom of the task/action list you will see several icons. They are you context menu.
- funnel allows you to filter actions/tasks within current context view
- monitor allows you to choose an icon for given context
- notepad allows you to edit context name (analogical function to editing project name described here)
- trash can allows you to remove this context, context will be removed from all the actions, but the actions themselves will remain within their projects
Creating a context
There are two ways to create a context. One, the simplest, is to create one directly from the context list.
Simply click the plus icon. This will cause an input filed to be created at the top of the list, just like it is in case of a project
- enter the name of new context here
- gear allows you to choose an icon for the new context.
- flag icon this icon is assigned to any context per default. If you wish to pick another simply click on one from the available choice.
Second way to create a new context is available during changing contexts on existing tasks/actions
Here is a step-by-step description: First you need to select a task in any view, and then when having it shown on the right, please click the context? (1) button, this will open for you a menu visible on the screen above. Then click new (2) which will open for you
and write the name of a new context here (1), then simply use enter. Please note that the new context will automatically have the flag icon, to change this you will need to through the context menu (see information above).
Add or remove context to/from an action
You can add a context by simply using the hash-tag formatting while creating an action. System will automatically show you suggestions when you enter any sign after #.
Please note this will only work for already existing contexts and once you save the action it will bear given context.
Second way to add a context is by choosing one from the details of an action.
Once you have selected a task/action, the details column will open. There click on the (1) context? then you can either create a new context by clicking (2)new , (3) edit or remove existing context and (4) choose to add one from the list. To choose one simply click on it. This will cause a green tick to appear next to it (see below).
Once you do choose a context (b), the context? button will become active and displays in details of a task as showing above (a). So, essentially you will see the icon and name of the context instead of the context?. If you wish to remove a context, simply click on the green tick just as pointed by the arrow.
Editing of a context
This aspect has already been mentioned here (icons with in context) and here (add or remove context on an action). But here is the complete description of your options. The first way to change your context name and icon is found at the bottom bar in context menu.
You might want to, for instance, change the icon. That is quite simple. Just click on the monitor icon and pick from the options.
If you wish to edit the name simply use the notepad icon, type the change and save it by clicking save.
These are your tools within the contexts menu.
However, you can still process most of the changes from within the pop-up menu while adding a context to an action. This was also mentioned here(Add or remove context to/from an action section).
Clicking on no.3 in that menu will allow you to arrange contexts in that window but also delete one. Warning! delete means you are removing the context not just from the action but from the whole system.
- triple line used to grab item and move up and down the list
- x serves to delete context from the system
- done button used to close this menu
To see Calendar view, just click ‘Calendar’ icon on the left hand bar and the current month view will open in the second column.
The current day is bright and the past days are greyish.
1 - If there is a task (tasks) with a due date for the day, there is a small circle mark under the date.
At the top there are buttons: 2 - tasks which are overdue and 3 - the next week view.
Under the calendar there is a link to connect (disconnect) with Google Calendar.
When you click on a date you will see all the tasks for that day and the following days with tasks till the end of the week. Then, if you choose one task, in the 3rd column the detailed view will open with all the details (projects, contexts, delegation - if you are in a team) .
Tasks in blue are the task instance - concerns repeating tasks
Individual tasks can be commented on by all members of a project. Comments are a way to add necessary information and center your team’s communication around tasks. In Nozbe you can comment using text, pictures, checklists, Evernote notes, Dropbox files, and your local files. Each type of data needs a separate comment.
1 - Click one of the icons in this row to select one of comment types: text, local file, checklist, Evernote, Dropbox file, or link.
2 - Click here for a quick explanation of formatting syntax
3 - Click here for a preview of the final effect your formatting will produce
Text comments can be formatted to feature boldface, italics, numerated lists, bullet points, etc. by using [Markdown] (http://daringfireball.net/projects/markdown/). To add pictures and other local files, you can browse or simply drag & drop.
1 - First click here to choose to comment with a file.
2 - This button will appear - click to browse for a file, or just drop it here.
Elements in checklists can be ticked by other team members as well.
1 - First click here to choose checklist.
2 - Enter a checklist item and hit enter. Compose your list and click “Add comment” when you are finished.
Comments are normally displayed with the latest one on top. You can temporarily reverse this order by clicking on “Comments”. The number of comments to each task is displayed on task bar. Look out for green bubbles - it means that there are some unread
1 - Click here to reverse the order of comments.
2 - Total number of comments is displayed here. Green bubble signalizes some unread comments.
3 - Click here to edit your comment.
4 - Here you can delete your comment.
All unread comments from all projects and tasks can be viewed in the Comments panel. To mark all comments as read and clear this view, click the tick icon on the bottom bar.
1 - Click here to mark all comments as read
Use Labels to tie similar Nozbe projects together and arrange them in groups. Labels allow you not only to separate your private projects from business ones but also to tag the projects with e.g. customer names or the names of your family members.
You can find all of your labels here. They will be displayed when you click on this button:
From the list of labels choose the one you want to view. Now only the projects tagged with it appear in your projects list:
To hide the labels list click on the button again:
You can search within Nozbe for projects, tasks or tasks comments. To do this click on this button:
A window appears where you should type minimum three characters:
In my example it is the word: “call”.
In the search results you can see related projects and contexts, and a task list below:
It is possible to print out when you are in:
one of your Nozbe projects
your Next Actions list
one of your Contexts
Click on the icon in order to print:
Possible print options will appear. Tick the one you like:
To get your things done efficiently use the following shortcuts:
a – adding new task window
i – Inbox
n – Next actions
c – Calendar
s – Sync
t – Quick adding task window. (Adds tasks only to your Inbox).
Using ctrl + cmd + t, for Mac only, adds a new task to your Nozbe account regardless of where you are (e.g. another application, mailing program, ...)
When adding a new task you can simultaneously specify its details. You can do this by using hash symbol # choosing from the list displayed
Each detail much be preceded by the hashtag:
Side note: In case you wish to add a specific date and time the format used should be for example ‘#Jan 10 11:00’ this will make an action set to the nearest 10th of January for 11 a.m. If you wish to make the action right away into a Next Action simply type #priority (within an email it is enough to use #! to do so as well).
What are project templates?
Project templates are a great tool to manage assignments, which require completing always the same set of tasks, for example installing a new member in your company, or creating a photo album for your customer. In addition to the list of tasks, a template will also record all participating users along with their responsibilities, contexts, time needed, recurrence, all comments and project notes. To view all your templates, go to the templates tab:
How to create a template?
To create a new template, open the source project and click the briefcase icon on the bottom bar:
1 - Click here to create a template. 2 - Enter the name for your new template here, or click any of the items below.
You can edit the template name and hit Enter to save, or click an existing template from the list to overwrite it.
How to create a project out of a template?
You can use your template to create a new project in two ways: 1) Go to the Templates tab, select the template you want to use, and click “Create new project from template”
1 - Click here to create a new project from the open template.
2) Click the + icon to create a new project, and then the briefcase icon to use a template for it.
1 - Click this + to add a new project. 2 - Click the briefcase to show the list of your templates. 3 - Select a template from the list.
If there are any other users recorded in the template, invitations to the new project will be sent automatically to them, as soon as you create the project.
What a team is, is clear to anyone, however, common misconception (at least in Nozbe) falls on the question who is my teammate and who is just a partner/cooperator. From Nozbe’s perspective teammate is anyone who is part of your multi-user account, regardless of sharing in on projects. To put this in plain English, sharing/inviting someone to a project does not mean they are your teammate, they are only your cooperators and it is possible you will share with them just one project or might as well many. A teammate is someone who has been invited to share multi-user account, and as opposed to a cooperator. Such person has access to Team tab containing information on tasks assigned to other members, on what has been recently done by whom and can see list of other teammates (not just people on shared projects); but they also may not cooperate with you directly. One more thing that distinguishes a teammate from a cooperator- teammate does not pay for their account directly, their account is paid for from the fee paid by the master/owner. To give you an example from Nozbe. Our company has just one Business account, and all employees are teammates (paid from common source) there are some of us which, to name just one, like Zosia (Japanese CHO) do not cooperate with directly for instance Lori (English proof-reader). With her only few on our team work with. You may have people like that in your company as well. Cooperator, usually, has an independent individual account or is a member of totally different team e.g. it can be your friend with whom you share a “birthday for my son” project; or your lawyer with whom you are working on “legal actions against B”.
Inviting someone to your team.
Please note that (at least for now) only the owner of a multi-user account can invite someone to their team. To do so following actions need to take place:
- team tab - please click here to access your team area
- multi-user - click the 2-head icon found at the top bar
- Enter user’s name
- Enter user’s email
- Click invite team member to send the invitation Once the invitation is sent you will see the following change:
Name of the person will appear on your “you team members” list with status “waiting for activation”. They will then receive an email similar to the example below. Please note the email will differ if the person does not yet have an account in Nozbe. In such case please take a look here
And they should click the link provided within the message. Just as the arrow points on the screen. Then they will be taken to a page in Nozbe where they need to confirm the will to join your team.
and once done will be taken to log-in screen of their account, or if already logged in, they will be able to use the account as usual.
From that moment on they are your team members, their status on the list will change to “active” or if they have also been invited to a project by you and have accepted that invitation... to the name of that project.
This is how an email to a person not owning a Nozbe account would look like.
Once they click the link provided they will be taken to an account confirmation screen which looks like this:
And all they have to do is set up their password and start using their new Nozbe account already within your teams’ framework. Easy ;-)
Your team menu/panel is found under the Team Tab (1) in the icon bar on the left. It is composed of three areas.
- tick- shows you all actions/tasks within team, divided by each member
- heart-beat - shows you all recent activities divided by day, but filterable (funnel icon at the bottom bar) by the names of your teammates
- multi-user - takes you to the contact/users panel as shown in screen on inviting; which is composed of three areas shown below.
- Team details- informs you of number of accounts still available to you and contains invitation area
- Your team members- contains names of all the team members you have and their status within the team.
- Sharing project with- this list shows you all the people with whom you share at least one project with. This is the list of your cooperators. The suggestion list you can find in any project when inviting someone to it is based on this listing. To make it short- if someone is listed here their name will show among suggestions in any project you will create.
What the owner can/can’t do
As a team owner you are the one paying for the group and this have supreme administrative power over it. Only you can invite users to your team, only you can remove them. But this does not mean you have a full access to each and every account on the team. Users privacy has been always important to us and respecting that we have decided to stick to the original idea underlying the sharing. Since Nozbe has developed from a single user background there are certain things that in team environment may be confusing or be surprising. One aspect is the sharing of projects. Just as you are the team owner and have the power to invite or remove someone, similar things happen at the level of each project but is limited to the one who has created it (or owns it). This means that you will not see or have access to all of their projects unless they will invite you to them. Similar to projects, ownership of the team can also be moved (at the moment only via support). Once that happens the new person will hold the remove/add user power. Please keep in mind that it is the current status quo and we do have in plans amendments, so should you have any wishes in this respect please email us at firstname.lastname@example.org
Nozbe will send you push notifications in case these events happen to you:
- due tasks - before your tasks are due - on 9 am for daily tasks, 30 minutes before time bound tasks, day before for upcoming ones.
- project invitations - whenever you're invited to a project by someone
- delegated tasks - when someone in a shared project delegates a task to you You can enable or disable each of these options in your account settings.
One of the most complex aspects of Nozbe is matter of what is visible to whom and under what circumstances. To make matters simpler let us start with the basics. All un-shared projects are visible only to the one who created them, thus if you add a new project but do not invite anyone cooperate with you.... that project is only yours. Once you share it, it along with all attached data, will be visible only to those who have been invited by you. Here is an example:
- it is you - the owner of the project
- the person which you have invited to a project and they have accepted the invitation
- all other possible users with whom you share other projects Please note that those under no.3 do not see the project or its content.
Another matter of visibility is who you do see in project suggestion list. This list is based on two lists found under Team/Contacts tab described in section on team sharing. Please note that all the name from both “your team members” and “sharing project with” list are included in the suggestions offered by the system and shown in screen “visibility of a project”. Let’s say I do not want Ami to be visible on the suggestions list in my projects, because I stopped working with her. In such situation I will need to do the following: 1. remove her from the team and 2. remove her from the project shared with her (described in section on sharing project). 1. click on the user 2. click on the “remove from team” 3. go to the project provided here and remove the person from there by un-checking the green check next to their name in the ‘people in this project’ list. This will cause the person to disappear from all your list.
Integration with Apps
Integration with Evernote is one of most useful features in Nozbe. If you have even a free Evernote account you can use information saved there as reference materials in Nozbe. You can either keep them under attachments of your project or/and add them directly to actions in form of comments. To do so, you will first need to authorize Nozbe’s access to your Evernote account.
How to enable integration with Evernote Just open any project, go to its attachments locate under the paper clip icon from the top bar(described in section about projects) , and click on “click here to connect to Evernote”
Once you do that you will be taken to Evernote in order to confirm Nozbe’s access. Please note the token is valid only for a year so annual renewal of integration is necessary.
Please be aware that Nozbe will be able to update notes. That also means it will be able to change privacy settings of notes. When you add note as a comment to task or use Evernote Reminders feature note in Evernote are attached in Nozbe via shared link. Of course only Nozbe knows that link.
As soon as you do that please make sure that either your notebooks are named like projects in Nozbe or the notes are tagged with such project names. Only then will you see the notes in Nozbe attachment section just as in example below.
You will also be able to attach them directly to tasks within comments.
Simply choose the one that you want to have saved as comment and click add comment button to save.
Evernote Reminders integration
This requires no special action on your part unless you do not wish to have it. Reminders will automatically synchronize into your Inbox once you will set up the integration. They will all bear “evernote reminder” context and be set as actions to the date and time you have chosen for them in Evernote.
If you would rather not use them simply tick it off in your settings.
You can directly use your Dropbox files as comments and reference material in Nozbe. To take advantage of this feature, you need first connect Nozbe to your Dropbox account.
How to enable integration with Dropbox
Just open any project, go to its attachments, and click “Connect to Dropbox”.
1 - In any project, here is where you can view the project’s attachments.
2 - Click this button and follow instructions on the screen.
Nozbe Calendar can be synced with Google Calendar. This can be done in the calendar view. Displayed after clicking on this icon:
In the calendar view find and click on the following link:
Then sign in to your Google Account:
The sync will be successful only if you allow Nozbe.com to access your Google Calendar:
See and choose how to get reminded about events:
To find your Nozbe Calendar within your Google Account. select “calendar” in your Google Account and click on My calendars menu:
The Google Calendar sync can be terminated by clicking on the “disconnect” link in your Nozbe Calendar.
Types of accounts
Before we go into details on subject of payments it is important to make differences between accounts clear. At the moment there are four types of accounts available to users: 1. free lifetime account limited to 5 active projects (+Inbox resulting in total of 6) and 100MB storage 2. 30-days trial of a Personal account. Unlimited in any aspect but the time. Obtainable via all non-web apps and suggested at the moment user of a free account tries to add 7th project or exceeds limit of data. It expires when the time is up, and can be downgraded prior to that date by the user, or at later date by contacting the support (email@example.com). Upgrade to regular paid account is possible at any moment. 3. Personal account. One user account with no limits on features or content. Limited only by the time of subscription. In case of annual cycle chosen, the user is notified around 14 days prior to expiry of pending automatic renewal (more on that later). 4. Multi-user accounts. Family (5 accounts). Team (20 accounts). Business (50 accounts). All those are composed of groups of personal accounts maintaining relation via common source of payment and team area.
Please note that archived data does not count into any limits (current or past).
Accepted modes of payment
We accept most credit cards, PayPal and (for Poland only) wire transfers and also payments via iTunes. Among accepted credit cards are: MasterCard, Visa, MaestroCard, JCB, American Express. In case of PayPal both direct debit from a PayPal account and payment by credit card without PayPal account are accepted. Wire transfers are limited to Poland only and will show as option only after having introduced appropriate billing address during the checkout process. They are serviced by przelewy24.pl
Billing Cycles and restrictions
All the payments are subject to auto-renewal and by processing a payment you acknowledge this and accept it. The recurrence can be stopped at anytime via a request send to firstname.lastname@example.org and results in the ceasing of billing cycle, but account remains valid for the rest of period that it has been paid for. There are two types of cycles: monthly and annual. The only payments that require manual renewal are those processed by przelewy24.pl for Poland. The only subscriptions that cannot be cancelled by Nozbe.com (Apivision.com) are made via App Store (iTunes). Due to Apple policies, only the owner of account can cancel his/her subscription, thus all users using that method of payment are requested to make sure to also stop recurring on their end in “my account->manage my subscriptions” of their iTunes accounts.
Processing of a payment.
There are two basic ways in which you can purchase your subscription. One is to choose a plan at the nozbe.com/signup website.
Or you can go to settings of your account (gear icon) and choose the plan that you prefer there:
You will then be taken to the payment site. Top of this page will show you the plan you chose and its cost.
Below it you will find the second part where you will need to enter your billing address and details. Please note that depending on your billing address the cost of Nozbe may vary. This is based on local regulations, such as VAT (Value Added Tax) for citizens of European Union. Nozbe.com (Apivision.com) charges users only the fee as displayed at this site and in your payment confirmation. Please note that some banks may pose on your transaction additional fees, for which Nozbe takes no responsibility, and in case of a refund we’ll only reimburse the fee as provided at our marketing pages.
You can cancel your account and payment at any time. Simply go to your settings, scroll to the bottom of the page and click this link.
Please note that by doing so you wipe your account clean, thus if there is any data you wish to save from it please do it prior to closing the account. Now, in case you have had a paid subscription, it will be cancelled within 24 hours since your termination. You will be notified by separate email from PayLane.com. In case your payments were processed via Apple App Store (iTunes) you will need to make sure that they do not recur on your own by managing your subscriptions under your account . We are sorry, but we are treated by Apple as a 3rd party and not capable of interfering with it from our end. Payments from Poland processed by online wire transfer do not automatically recur, thus require no further actions.
If for any reason you wish to change your payment details, please simply re-subscribe. This will allow you to amend all details on the billing. Do not worry, you will not be double charged. The moment a new order is placed, the old gets automatically canceled. Unused credit from previous subscription is discounted from the new payment, so you do not run risk of paying twice for the same term of service.
One of the greatest things about Nozbe.com (Apivision.com) is that we provide our users, all of them, with a unique guarantee. Under it, if within 60 days from your initial payment (please note it is 60 days and not 2 months) and for any reason you do not like Nozbe you can cancel your account and request a refund. As courtesy to yourself and also to our support, please do that no later then on 58-59 day of the subscription. 60 days is a limit we have especially negotiated with the banks and past that point we do not have a way to process any returns.
Under the 60-days-guarantee you are entitled to a refund, but it is only possible with your account closed/cancelled or downgraded to free. Cancellation process is described here. Once you are done with it please write our Support Team immediately (email@example.com) requesting the refund. Usually refunds are issued within no more then 24 hours, but depending on method of payment chosen at subscription it can take a few days before you will see the funds back at your end.
If you require refund for any other reason please kindly contact us at firstname.lastname@example.org.
Some users take advantage of very comfortable way of purchase, namely via Apple App Store. Of corse they are more then welcome to do so. Both annual and monthly payments are possible by this method.
But... As described here if at any time you wish to cancel the subscription, you will need to make sure to do it both in Nozbe and in iTunes.