Send actions with comments from email straight to Nozbe!

If you’ve followed Nozbe long enough, you know that our support for email in Nozbe has been constantly improving the way you get things done with email.

My last post is here where you can learn how to send actions and notes in one email to a Nozbe project

There is always a room to improve.

Recently we’ve been optimizing more and more processes in our company and we’ve been thinking how to use Nozbe for customer support.

We started with this – our customer support team is sending emails with special cases to our new “NozbeSupport” project with the problem content and the action required.

However, the action appears in actions section and the rest of the email in the notes section. Not that good, should be better integrated.

Introducing sending to email as a comment, if only one action in the email

So whenever you’re forwarding an email to a Nozbe project with only one action below it, just like this:

The action will be added to the proejct with the very email body as its comment:

Should the email contain more than one action, it’ll be saved in Nozbe just as it was before – actions to actions and email body to notes.

Conclusion?

  • if you’re sending email body with ONE action – the action is being added to Nozbe with the email body being added as a comment to this action.
  • if you’re sending email body with MORE actions – the actions are being added to Nozbe with the email body being added as a note to the project you’re sending this to.

Hope you’ll like this implementation of Email to Nozbe and it will help your group get more done and will help Nozbe serve you better.

|tt-nozbe,gtd,email,productivity

Posted on Thursday, November 19, 2009

miboo
Sep 4, 2011 21:15

Just found this feature. This is a good combination to use with Evernote (sending to good notebook with tags). Must test that.

=
mirek – http://onesmallthingtodo.com

Peter Mellen
Mar 17, 2011 04:49

I would prefer to see the subject line treated as the action, then the rest of the email included as a comment. That seems way more intuitive.

Tomas Michaud
Dec 25, 2009 02:53

I’m getting mixed results with this new update using Gmail. The email always goes through, but doesn’t always become the name of the task. I haven’t found the exact pattern yet, but I’m thinking it has to do with tags or graphics in the forwarded email or a previous email in the conversation. Here are some examples:
1. After forwarding I ended up with 5 Tasks – one with the action I intended and 4 from the body.
2. After forwarding the task several times received a task that was code from the body instead of the label I wrote. I finally just added this to Nozbe manually.

P.S. I’m having a new appreciation for Nozbe after taking the TRO (Total, Relaxed Organization) training. They really work well together.

Michael
Nov 26, 2009 14:02

Peter, along with this update we’ve re-tested emailing to Nozbe and updated some of the features there to make sure all emails go through.

We’re using email-to-Nozbe extensively now and so far so good. No misses. All hits.

Please try again using email and Nozbe and let me know how it works for you. We’re depending on this functionality right now so we’ll do our best to make it work 100%

Peter Schaufuss
Nov 26, 2009 13:54

This is great – just what I’ve been waiting for.

However I’ve previously tried using the email feature, but some of the emails do not get registered, which of course is a problem because then Nozbe stops being my “trusted system”

Any insights into making sure that all forwards get registered?

I’ll try again with this new functionality, maybe I was just unlucky last time

Michael
Nov 26, 2009 13:26

Thanks, glad you like it!

We’re using this to send customer support inquiries to our Customer support Nozbe project. This way we know what’s to be done and we have the “email context” of the task in the comment. It’s a great time-saver.

Pieter Swinkels
Nov 26, 2009 09:34

+1 Very useful!

Cristopher van der Kooij
Nov 24, 2009 22:10

Nevermind I finally understand I had that option all along.

Cristopher van der Kooij
Nov 24, 2009 22:08

Can you add comments within nozbe? I don’t see the button.

Erik Bijlsma
Nov 23, 2009 15:17

Super!